Last Updated: November 2025
Thank you for shopping at Dindigul Shopping (“we,” “our,” “us”).
We aim to deliver the best quality products to our customers in and around Dindigul. This Return and Refund Policy explains the conditions under which returns, replacements, or refunds are processed for orders placed through our website https://dindigulshopping.com or mobile app.
1. Return Policy
We follow a "No Questions Asked Return Policy" at the time of delivery for specific categories.
? Perishable Items (Fruits, Vegetables, Dairy, Bakery, etc.):
-
If you are not satisfied with the freshness or quality of any item at the time of delivery, you may return it immediately to our delivery staff.
-
The delivery staff will take back the product and the amount will be adjusted in your final bill or refunded to your wallet/account.
? Non-Perishable Items (Groceries, Packaged Foods, Home Essentials, etc.):
-
Non-perishable items can be returned within 24 hours of delivery only if:
-
The product is damaged, expired, or defective.
-
You received a wrong product.
-
-
The product must be unused, in original packaging, and with all labels intact.
❌ Items Not Eligible for Return
-
Products that have been used, opened, or tampered with.
-
Items like frozen foods, hygiene products, or personal care items once opened.
-
Items purchased during promotional clearance or flash sale events.
2. Refund Policy
Once a return is received and verified, refunds will be processed as follows:
Mode of Refund
-
If you paid Online (UPI / Card / Net Banking) → refund will be credited to the same payment method within 5–7 business days.
-
If you paid Cash on Delivery (COD) → refund will be issued as:
-
Wallet credit (Dindigul Shopping Wallet) within 24 hours, or
-
Bank transfer (if requested) within 5–7 business days.
-
Replacement Option
-
For defective or damaged items, you can choose a replacement instead of refund, subject to stock availability.
-
If replacement is not possible, a full refund will be issued.
3. Cancellation Policy
-
You can cancel an order before it is dispatched by contacting our support team.
-
If payment has already been made, a full refund will be initiated to your original payment method.
-
Once the order is out for delivery, cancellation is not possible.
4. Delivery & Shipping Policy (Summary)
-
Free delivery for orders above ₹200.
-
For orders below ₹200, a ₹40 delivery fee applies.
-
Orders placed before 11:00 PM are delivered next day (6 AM – 2 PM) or on the selected delivery slot.
If you entered an incorrect address or are unavailable during delivery, redelivery charges may apply.
5. Quality Guarantee
At Dindigul Shopping, customer satisfaction and quality are our top priorities.
We ensure that:
-
All fruits, vegetables, and groceries are freshly sourced daily.
-
Packaging and storage meet hygiene and safety standards.
-
Refunds and replacements are handled quickly and fairly.
6. Contact for Return or Refund Support
For any return, refund, or product-related issue, please contact us within 24 hours of delivery:
Email: support@dindigulshopping.com
Phone / WhatsApp: +91-[Add your number]
Website: https://dindigulshopping.com
Our customer service is available 7 days a week, 8:00 AM – 9:00 PM.
7. Legal Information
This policy is governed by the laws of India, and any disputes shall be subject to the jurisdiction of Dindigul, Tamil Nadu.
Dindigul Shopping reserves the right to amend or modify this policy at any time without prior notice. Updated policies will always be available at
https://dindigulshopping.com/return-and-refund-policy